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City Relay Solutions Services

End-to-end tailored services

We understand it takes time and effort to implement effective processes that deliver consistent results. We’ve hired and trained a highly professional team, integrated technology solutions and developed streamlined processes to create a winning formula in operational excellence. For more details, visit our blog to find articles on how we do this.

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£

Saved per property

mins

Saved per property

/7

Hours of support

housekeeping

Housekeeping at the core of our service

Achieving 5-star cleanliness is fundamental to our partners’ success. We have a team of professional and courteous cleaners who have been with us for years, some since we launched in 2015. The team has regular training and each partner is assigned a team leader who is responsible for maintaining all standards across their portfolio.

With Corona virus impacting our industry significantly, we have also created a deep cleaning solution to ensure you can raise your properties health and safety standards for your guests at this critical time.

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High-quality linens there when you need them

We own and supply all linen to ensure quality and consistency on a daily basis. We operate an in-house team of drivers and electric vehicles who are tracked and coordinated via our software. We ensure all services are completed on time, giving our partners the peace of mind that every home is perfectly ready for their next guests’ arrival.

Dedicated reception desk for Airbnb guests

Guest support from the point of booking

Our hospitality-trained team takes on the communication and coordination to ensure guests arrive safely at the property they have booked. Guests are met in-person at check-in, verified for security and payment protection, given a guided tour of the property, and made to feel immediately at home. The team is available throughout their stay to help with any requests and to ensure a 5-star review on check-out.

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24/7 maintenance to resolve any issues

Our maintenance team is on hand to fix any property issues during a guest stay. Our expert team of handymen, plumbers and electricians are fast to respond, helping to avoid the risk of a guest complaint. We can provide improvement works on request from a landlord. We’re priced competitively as we know how important it is for property managers to control expenses.