Property Management Services | City Relay Solutions

Our full range of services

✔ 24/7 guest support & concierge
✔ Professional five star housekeeping
✔ Hotel quality linens & amenities
✔ Property maintenance & compliance
✔ Tech enabled operations platform, DRIVE

We package these services into a bespoke solution for each client. We know that every brand has a specific set of standards that are integral to their values and the experience of their customers. Our ability to interpret and deliver these standards is central to how we build trust and develop long term partnerships with all of our clients.

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Saved per property

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Hours of support

End-to-end tailored services

We understand it takes time and effort to implement effective processes that deliver consistent results. We’ve hired and trained a highly professional team, integrated technology solutions and developed streamlined processes to create a winning formula in operational excellence. For more details, visit our blog to find articles on how we do this.

High-quality linens there when you need them

We own and supply all linen to ensure quality and consistency on a daily basis. We operate an in-house team of drivers and electric vehicles who are tracked and coordinated via our software. We ensure all services are completed on time, giving our partners the peace of mind that every home is perfectly ready for their next guests’ arrival.

Driving higher margins for our clients

Our bespoke, industry-leading technology platform, DRIVE, has been internally developed to drive better productivity, flexibility and higher margins for our clients. We do this by providing a simple and intuitive platform which saves you time and money, by reducing admin time per property by automating daily services such as mid-stay cleans and check outs.

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Dedicated reception desk for Airbnb guests

Guest support from the point of booking

Our hospitality-trained team takes on the communication and coordination to ensure guests arrive safely at the property they have booked. Guests are met in-person at check-in, verified for security and payment protection, given a guided tour of the property, and made to feel immediately at home. The team is available throughout their stay to help with any requests and to ensure a 5-star review on check-out.

24/7 maintenance to resolve any issues

Our maintenance team is on hand to fix any property issues during a guest stay. Our expert team of handymen, plumbers and electricians are fast to respond, helping to avoid the risk of a guest complaint. We can provide improvement works on request from a landlord. We’re priced competitively as we know how important it is for property managers to control expenses.