City Relay Solutions has worked closely with Airbnb since 2014 and superhosts remain to be some of our most valued clients. Through the co-hosting feature on the Airbnb platform, superhosts can choose to partner with us to provide all their operational requirements. From our experience superhosts are passionate about what they do and their portfolio of properties.
Often when a superhost reaches 20+ properties, they need an extra helping hand to get all the work done and that’s when City Relay Solutions can step in and support.
Who do we work with?
At City Relay Solutions, we work with:
- Airbnb superhosts who have 20+ units
- Airbnb superhosts in Central London, located within Zones 1 and 2
- Superhosts requiring daily operations including check ins, guest communications and maintenance services
- Superhosts requiring 24/7 guest support, allowing them to have a break once in a while!
City Relay Solutions act as co-hosts via the Airbnb platform, offering cleaning, linens and check-ins, as well as reporting and repairing damages and maintenance issues. We have designed our services to be very flexible service, recognising that at times guests and their requirements can be unpredictable. Our technology is designed to ensure that we can adapt to our superhosts’ needs and be that extra pair of eyes for spotting damages and fixing maintenance issues when they arise.
Why our clients choose us
It’s imperative that superhosts maintain great customer service, reflected in their review scores, with at least 80% of reviews needing to be the top mark of 5 stars. So simply, our superhosts need an operations partner they can 100% trust, whatever the time of day.
We lead the field in terms of guest experience, cleanliness and communication with our superhosts, with our live tracking technology software DRIVE – allowing our clients full visibility and efficiencies of their daily activities.