Serviced Apartments

We are London’s number 1 operations partner for serviced apartments, providing a 4.8* rated service on Trustpilot based on over 500 reviews. We service up to 100 apartments a day and we operate 365 days a year, 24 hours a day.

Our attention to detail is unparalleled in the industry and we have built a reputation of excellence through continued hard work and dedication to our clients needs. Our cleaning teams and supervisors have over 6000 hours of experience each and they take professional pride in the work they do.

Who do we work with?

At City Relay Solutions, we work with:

  • Leading and recognised brands based in London
  • Brands with 50+ units including blocks and single unit apartments
  • A range of properties from 1 bed studios to 4 bed penthouses
  • Units within London Zones 1 and 2

Our services

We provide a full range of property management services, which can be tailored to your company requirements:

  • 24/7 Guest support
  • 5* Housekeeping
  • High Quality Linens
  • Maintenance
  • Compliance Needs

We also offer a range of extra services which include anything from high chairs to luxury hampers for VIP guests – just ask us for bespoke solutions to meet your needs.

Why our clients choose us

Simply, our clients choose us because of our reputation of constantly delivering quality services at every step of the process.

Each of our serviced apartment clients is assigned a professional account manager, ensuring their requirements and brand standards are met to perfection on a daily basis. Our communication and reporting tools ensure live tracking of daily activities and our clients enjoy leveraging our technology platform to generate custom reports for their internal analysis needs. Our operating model is also rapidly scalable, so we can onboard new blocks in a short period of time, often within 30 days.

Find out more about City Relay Solutions by reading our blog