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Our unique reception spaces

Your guests will benefit from our network of reception spaces across London as well as 24/7 telephone support. Guests can store their luggage, collect keys and property instructions as well as receive information and recommendations on the local area at our stylish interior-designed receptions.

Our professional hospitality-trained guest services team will also perform security and ID verification checks on your behalf.

 

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Personalise with our white label service

Our white label service completely integrates our operations into yours, ensuring delivery of your branding, packaging and standards.

Professional check-ins, housekeeping, maintenance and guest services are streamlined and efficient, reducing the associated costs and complications of managing multiple suppliers or doing it in-house.

Personal account managers for your property at City Relay

What you get from our service

We provide our clients with the following services based on their specific requirements:

✓ End-to-end service from pre-check-in to maintenance

✓ Service checklists tailored to your brand standards

✓ Hospitality-trained guest service team available 24/7

✓ A network of reception spaces across London for guests

✓ Automated scheduling & reporting of daily services

✓ Photographic evidence to support damage claims

✓ Identification of maintenance issues with quotes

✓ Flexibility to accommodate late booking requests

✓ High-quality linen, checked at the warehouse pre-delivery

✓ Capacity & capability to manage peaks in demand

✓ Single-point-of-contact for all account management.