cross phone
CityRelay unique reception spaces

Our unique reception spaces

Your guests will benefit from our network of reception spaces across London as well as 24/7 telephone support. Guests can store their luggage, collect keys and property instructions as well as receive information and recommendations on the local area at our stylish interior-designed receptions.

Our professional hospitality-trained guest services team will also perform security and ID verification checks on your behalf.


Find us

Personalise with our white label service

Our white label service completely integrates our operations into yours, ensuring delivery of your branding, packaging and standards.

Professional check-ins, housekeeping, maintenance and guest services are streamlined and efficient, reducing the associated costs and complications of managing multiple suppliers or doing it in-house.

Personal account managers for your property at City Relay

What you get from our service

We provide our clients with the following services based on their specific requirements:

✓ End-to-end service from pre-check-in to maintenance

✓ Service checklists tailored to your brand standards

✓ Hospitality-trained guest service team available 24/7

✓ A network of reception spaces across London for guests

✓ Automated scheduling & reporting of daily services

✓ Photographic evidence to support damage claims

✓ Identification of maintenance issues with quotes

✓ Flexibility to accommodate late booking requests

✓ High-quality linen, checked at the warehouse pre-delivery

✓ Capacity & capability to manage peaks in demand

✓ Single-point-of-contact for all account management.