Why supporting small UK businesses matters

According to the latest stats from the UK Government’s Department for Business, Energy & Industrial Strategy, there are 5.9 million small and medium-sized businesses (SMEs) in the UK. SMEs employ more than 16.6 million people and turnover almost £2.2 trillion. These businesses account for 60% of private-sector employment and 52% of turnover. In other words, SMEs are big business for the UK and its economy. In spite of political and economic concerns, the number of SMEs in the UK has increased by 200k since 2018, with London experiencing the most significant growth. 

As a small but growing London-based business, we believe it’s important to work with and support other SMEs in the UK. Whether it’s providing services, procuring supplies or entering into mutually agreeable commercial agreements, we aim to partner with and champion small businesses in the UK. 

Why choose an SME as your provider or partner

Our focus as a business has always been on the quality of the services we deliver. Serviced apartment operators and homeowners trust us to take care of their properties and ensure their guests receive a consistent 5-star experience. We’re committed to maintaining that trust and exceeding expectations, our Trustpilot rating of 4.8 out of 5 is testament to this. We work with businesses who demonstrate the same customer-first ethos. 

As a small business, you have to work harder than your bigger, better-known competitors to win business and continually delight clients and partners to retain them. You can’t rely on your brand name to open doors or throw money at your sales and marketing efforts. You need to punch above your weight by earning yourself a reputation as being reliable, socially responsible, great value for money and capable of delivering an A-grade service or product. 

In our experience, working with a small specialist company is preferable to partnering with one of the big players as you get a more personal service. Your business, feedback and success are more important to an SME, and they’ll work harder for you as a result.

Airbnb guest quote November 19

Who we work with and why

We have sought out small and, where possible, local partners helping their businesses to flourish alongside ours from specialist technology providers to 100% organic, sustainable tea makers. As part of our mission to become a fully sustainable business, we choose ethical and eco-friendly supply chain partners that provide exceptional products and services for our clients, hosts and guests. 

As a business that prides itself on providing a first-class service, we don’t compromise on quality. It doesn’t pay to penny pinch and cut corners when you’ve worked hard to build a reputation based on delivering an excellent service. There are three simple questions we ask when discussing new partnership opportunities: 

  • How can we help you deliver a better service to your customers? / How can you help us deliver a better service to our customers? 
  • How can we help you grow your business? / How can you help us grow our business?   
  • How can we help you be a more sustainable business? / How can you help us be a more sustainable business?

By answering these questions openly and honestly and discussing what matters most to each partner, we enter into the most beneficial partnerships for your business and ours. 

Here are just a few of the small UK businesses that we work with currently:  

If, like us, you’re a small UK business with big ambitions we’d love to hear from you. To find out more and discuss partnership opportunities, please get in touch

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