The City Relay Solutions name may be new, but the team behind the brand have been delivering operational excellence to property management clients in London for the last five years as evidenced by the impressive statistics in the infographic below.
The 80-strong team of employees at City Relay Solutions, a corporate spin-off from City Relay and now a standalone company are dedicated to meeting the needs of their short let partners and their guests. The team includes account managers, drivers, guest services representatives, housekeepers, maintenance staff and night managers providing around the clock support from their head office in White City.
At the helm are industry experts Jack de Montaignac, Chief Operating Officer and Erskine Berry, Commercial Director. Under their leadership, the team currently supports 15 short let property management companies and over 800 properties dispersed across 54 London postcodes. Clients including A Place Like Home, Italianflat, Lavanda and Sweet Inn benefit from the operational services that City Relay Solutions provides. With over 20,000 5-star reviews received from guests and an average saving of £25 per night and 140 minutes per booking achieved for clients, the team are delivering consistent and cost-effective results.
As well as providing property management companies with the highest level of operational support, City Relay Solutions is on a mission to become fully carbon-neutral. The business has implemented sustainability initiatives across their end-to-end operations. These include reducing single-use plastics, replacing petrol-driven vans with electric-powered vehicles, providing guests with eco-friendly amenities, recycling more and using organic cleaning and laundry products. City Relay Solutions eco partnerships include One Water, The Eden Project, Joe’s Tea Co, Doisy & Dam, Ecover and First Mile recycling.
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If you’d like to find out more about the operational services that City Relay Solutions provides to property management companies in the UK capital, please get in touch. Our operational experts would be happy to discuss your exact requirements and provide you with a proposal and quote.