London's no 1 outsourced operations provider

Award-winning operations for serviced apartments, host management, estate agents, co-living, superhosts and build-to-rent properties.

We’re trusted by 20+ short let operators, serviced apartments, aparthotels & extended stay providers across London.

Serving recognised brands

Across serviced apartments, host management companies, estate agents, superhosts and many more.

An all-in-one professional service

From housekeeping to guest support and everything you could need in between.

Value & operational efficiencies

We add value by streamlining and integrating with your operational processes.

Demonstrable return on investment

We deliver a cost-effective and scalable solution for your growing business.

Property management services

City Relay Solutions is an outsourced operations partner for recognised brands in the short term rental and serviced accommodation sector. We provide all the end-to-end logistical services in the field including:

  • Guest support & concierge
  • Professional five star housekeeping
  • Hotel quality linens & amenities
  • Property maintenance & compliance
  • Tech enabled operations platform, DRIVE

Professional cleaning services

As the Covid-19 pandemic continues to disrupt our industry it is becoming increasingly important for us all to set the standards for cleanliness going forward.

As a result City Relay Solutions have developed a brand new offering to ensure your properties maintain the highest levels of cleaning standards for your guests.


Guest Check-ins




5-Star Ratings


Tailor-made packages to suit your business needs

Scale your business

With our consistent, efficient and reliable solution you can focus your efforts on growing your business.

Your trusted partner

We’re experts at taking care of all your housekeeping, linens, guest relations and maintenance needs.

Operational industry expertise

Our team of experts can help you to overcome your technology, communications and reporting challenges.

Our clients

Professional and personalised services

We’ll ensure delivery of your branding, packaging and exact standards while streamlining your operations. As well as reducing the associated costs and complications of managing multiple suppliers or doing it yourself.

“The quality of the service, and the professionalism of the team at City Relay Solutions, enables us to run our end-to-end operations more efficiently.”

Andrew Hughes
City Manager – Sweet Inn